TERMS AND CONDITIONS
- 1. All rates are NETT, non-commissionable, inclusive of service charge and prevailing government taxes.
- 2. Surcharge may apply during peak seasons, eve of public holidays, convention & exhibition periods.
- 3. The management reserves the right to refuse or terminate room rental as it deem fit without prior notice.
- 4. The management reserves the right to review room rates as and when it deems necessary.
Guests will be advised of any revision upon check-in.
- 5. For your convenience, all our rooms come with complimentary Wi-Fi Internet access, local phone calls, mineral water, tea, and coffee.
- 6. Some rooms do not have windows (room choice subject to availability).
- 7. Check In & Check Out
If your arrival is early in the day and you prefer immediate access to your room (before 2pm), we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
. Check-in time is 2:00 PM onwards, and check-out time is on or before 12:00 PM (noon).
. Early check-in request, between 12:00 PM and 2:00 PM, is subject to availability and will be charged at SGD10.00 per hour.
. Extension of check-out time is subject to availability and will be charged as follows:
. Check-out extended till 6:00 PM will be charged at SGD10.00 per hour
. Check-out after 6:00 PM will be charged at 100% of the prevailing rates (subject to a possible rate change)
. Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change.
- 8. Deposit Policy
. An online deposit of one (1) night room charge with a credit card (via PayPal) is required at time of booking to secure the reservation.
. Hotel required a miscellaneous deposit of SGD50 per room upon check-in for incidental charges.
- 9. Cancellation Policy / No Show Policy
Written notice of any of the above must reach, and duly acknowledged in writing by the Hotel, within 72 hours prior to arrival.
. If a reservation is cancelled more than 72 hours prior to arrival, an administration fee of SGD20 per room will be levied.
. If there is a no show, or cancellation of a room reservation less than 72 hours prior to the arrival date, the Hotel will impose a one night room charge for all rooms reserved.
- 10. Online Reservation Amendment Procedure
Once a reservation is made via Santa Grand Hotels website, it cannot be modified/cancelled online. Should you wish to cancel or modify your reservation, please contact our Central
Reservation office. Room type change subject to room availability.
- 11. Shorten Stay Policy
If guest shortens his stay, the Hotel will impose a one night room charge as a last-minute cancellation, and refund the balance back either through cash or credit card, depending on the first received payment mode.
- 12. Maximum Room Occupancy
. Standard Room - 1 adult
. Family Room - 3 adults
. All Other Room Types - 2 adults
. Free of charge up to one child under 12 years old, staying in the parent's or guardian's room, and using the existing bedding. Breakfast (if available) will be chargeable.
. Children from 12 years of age and above shall be considered as an adult for the purposes of all reservation, and an extra charge of SGD20 per room per night applies. Breakfast (if
available) will be chargeable.
. Extra bedding is charged at SGD30.
- 13. The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.